Patient Participation Forum

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

The Patient Participation Group (PPG) is made up of practice staff and patients that are representative of the practice population. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.

Western Avenue Surgery Patients Participation Group is now a well established group where patients, members of the medical staff and the Practice Manager are able to meet to discuss matters relating to the surgery.

If you wish to become a member, contact our Practice Manager, Surjeet Panesar, who can provide you with further information about membership.

Meetings and Events

The Forum meetings are arranged by our PPG steering group. The group consists of 10 active members from the patient population and we meet approx twice a year dedicating an evening to focus on practice development and discuss areas of improvement.

Next Meeting:

DATE:  Monday 27.1.2020 at 6.00 pm.
TOPIC: Health and Well being


6:00 – Refreshments available in the reception area

Results of recent Patient Surveys undertaken at the practice

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with general practices being a part of a network, typically covering 30,000-50,000 patients. The networks will provide the structure and funding for services to be developed locally, in response to the needs of the patients they serve.

The Acton PCN has 15 practices (78 thousand Patients)

CQC Telephone Review

The Practice now opening 8.00 am – 6.30pm Monday to Friday.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please fill in the form below. We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Contact the Patient Group

Contact the Patient Participation Group to join, or with any suggestions, comments and feedback for the forum meetings by completing the below form.

PPG Contact

Minutes of Patient Participation Group Meeting on 6.9.18 at 6.30 pm

Minutes for Patient Participation Group Meeting on 27.01.2020